Handmade & crafts

You are not out of stock.
You are making it.

Made-to-order is a different business from off-the-shelf, and most shops cannot express it. Turn stock tracking off for the pieces you build per order, say how long it takes on the page, and move each commission through a queue your customer can watch.

Start free See the catalogue

Stock: Optional, per product
Lead time: Stated before payment
Progress: A status they can follow

Where it goes wrong

Waiting is fine. Not knowing is not.

Handmade customers accept a three-week wait. What they will not accept is three weeks of silence, and that is what kills the review.

“Sold out” when you are simply making it

A shop that only understands stock counts forces you to choose between lying about availability and looking closed.

The lead time is agreed in a chat and forgotten

You said two weeks, they remember one, and neither of you has anything to point at when the second week ends.

Every customer asks for an update

Individually, by message, at whatever hour occurs to them — because there is nowhere else for them to look.

Move the work

A queue your customers can see.

Drag a commission from accepted to making to shipped, and watch what the customer sees change with it. The same statuses your dashboard uses, doing the thing that stops the update messages.

Your commissions

Beaded raffia bagTRX-2041
Due in 4 days
1. Accepted
2. Making
3. Shipped
4. Delivered
What they see
In production. This is where most of the ten days go.
traxease.com · tracking · TRX-2041
Carved side tableTRX-2044
Due in 9 days
1. Accepted
2. Making
3. Shipped
4. Delivered
What they see
Order received. Your piece is in the queue.
traxease.com · tracking · TRX-2044
Ankara throw · customTRX-2049
Due in 12 days
1. Accepted
2. Making
3. Shipped
4. Delivered
What they see
Order received. Your piece is in the queue.
traxease.com · tracking · TRX-2049

Three weeks of waiting is fine. Three weeks of silence is what costs you the review — and moving a status is the whole of the fix.

The four fulfilment statuses shown are the real ones. This is a working model, not a live order board.

How it is set up

A working handmade store, configured.

Six settings that suit work you make rather than hold.

Stock tracking off for commissions: The product page stops counting units and starts reading as made-to-order — which is what it actually is.
Lead time in the specifications: “Made in 10–14 days, then shipped.” On the page, before payment, where it becomes an agreement rather than a memory.
Ready-made pieces tracked normally: Most makers hold a few finished items too. Those keep a real count, so the two kinds of product coexist without confusing anyone.
Order statuses as your workflow: Processing while you make it, shipped when it goes, delivered when it lands. The customer follows it on their own tracking page.
Escrow that suits a long build: Card money is held rather than spent, and releases when you mark it delivered — which is fair to a customer waiting three weeks.
Process shots in the media library: The half-finished photograph is the most persuasive thing a maker owns. Store it once and use it across the piece, the category and the page content.